Returns + Exchanges
CHANGE OF MIND:
Please choose carefully as we do not accept
returns or exchanges if you simply change your mind or make a wrong decision. Please
ensure you measure your space correctly. We will not accept returns or
exchanges for items that have been measured incorrectly.
PAYMENT:
Crafted Interiors requires 100% payment
prior to confirming your order. Orders will not be processed, and goods will
not be released until full payment is received.
LEAD TIMES:
Lead times will vary depending on the item
ordered and our suppliers' turnaround times. We will endeavour to have your
item within the specified time frame; however, some delays may occur that are
outside of our control and our suppliers' control. We will notify and keep you
updated on any delays. Crafted Interiors will not be liable for any losses,
liabilities, costs, damages, charges, or expenses arising out of late delivery.
STOCK LEVELS:
In the rare case that Crafted Interiors
and/or our supplier cannot fulfill your order due to stock levels, Crafted
Interiors will refund any payments made in full to the customer. We will also
try to find alternative products for you to choose from if desired.
HANDMADE DISCLAIMER:
By purchasing our products, you acknowledge
that there may be variations in material, colour, finish, craftsmanship, and
slight dimensions between each piece and between the items displayed on our
website. Some of our products are handmade and unique. We see this as a mark of
the artisan or part of the item's story. We do not see this as a fault, and
exchanges or returns will not be permitted based on this.
INSPECTION OF GOODS:
All items must be thoroughly inspected upon
delivery, please retain original packaging. Any damages must be reported to
Crafted Interiors within 24 hours of receiving. Crafted Interiors will not be
responsible for any damages unless we are notified within this time frame.
FAULTY OR DAMAGED ITEMS:
If you believe an item is defective or
damaged, you must email us and advise within 24 hours of receiving your item. Please
email info@craftedinteriors.com.au
to arrange a return of the item. Your item must be sent back in original
packaging. Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If the item is deemed faulty,
a full refund will be provided.
If upon inspection we find the merchandise
to be non-defective, a 20% restock fee and the cost of freight will be deducted
from the refundable amount.
WARRANTY:
All Furniture is guaranteed for two years
from the date of purchase. All lights have a 12-month Warranty. The warranty
does not cover damage caused by negligence, wilful damage, acts of God, misuse,
or failure to care properly for goods. All outdoor-based products are
recommended to be used undercover outdoors and stored away when not in use,
avoiding exposure to the elements.