CONDITIONS:

Crafted Interiors do not offer a “change of mind” return option, however a return of goods supplied in original packaging and in a re-saleable condition to Crafted Interiors can be arranged within 14 days of Purchase for lights and 7 days for rugs with (1) a restocking fee of 20% (Rugs only) and (2) all freight paid. To request a GRA (goods return authority) contact info@craftedinteriors.com.au
Our 14-day exchange/return policy does not apply to furniture. Furniture purchases cannot be exchanged, canceled, or returned.

CHANGE OF MIND:
Please choose carefully as we do not accept returns or exchanges if you simply change your mind or make a wrong decision.

MEASUREMENTS:
Please ensure you measure your space correctly. We will not accept returns or exchanges for items that have been measured incorrectly.

PAYMENT:
Crafted Interiors requires 100% payment prior to ordering goods. Orders will not be processed, and goods will not be released until full payment is received.

LEAD TIMES:
Lead times will vary depending on the item ordered and our suppliers' turnaround times. We will endeavor to have your item within the specified time frame; however, some delays may occur that are outside of our control and our suppliers' control. We will notify and keep you updated on any delays. Crafted Interiors will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.

HANDMADE DISCLAIMER:
By purchasing our products, you acknowledge that there may be variations in material, colour, finish, craftsmanship, and slight dimensions between each piece and between the items displayed in our showroom. Some of our products are handmade and unique. We see this as a mark of the artisan or part of the item's story. We do not see this as a fault, and exchanges or returns will not be permitted based on this. It is your responsibility to thoroughly inspect each item prior to purchase.

INSPECTION OF GOODS:
All items must be thoroughly inspected upon delivery, and any damages must be reported to Crafted Interiors staff within 24 hours of receiving. Crafted Interiors will not be responsible for any damages unless we are notified within this time frame.

FAULTY OR DAMAGED ITEMS:
If an item is defective or damaged, you must email us and advise within 24 hours of receiving your item. If the item is faulty, we will cover the shipping cost back to us. Crafted Interiors does not intentionally ship or sell defective merchandise. Occasionally, damage may occur to our products while
they are in transit to you. While this happens very rarely, we ask all customers to take the proper steps to resolve any issues that may occur. Please make sure to note any damage(s) on the bill of lading.

We will issue a Return Label for any defective merchandise. If upon inspection we find the merchandise to be non-
defective, we will charge a 20% restock fee and the cost of the freight will be charged to your account. When Crafted Interiors issues a call tag, the return authorisation number appears on the call tag. A printable return label will be emailed to you. Once you have the package(s) ready for pick-up contact the carrier per the email. Return all product(s) to the appropriate address in the original or equivalent packaging.

GENERAL:
Our products are suitable for domestic use only. All outdoor-based products are recommended to be used undercover outdoors and stored away when not in use, avoiding exposure to the elements.

STOCK LEVELS:
In the rare case that Crafted Interiors and/or our supplier cannot fulfill your order due to stock levels, oversold items, or being sold out, Crafted Interiors will refund any payments made in full to the customer. We will also try to find alternative products for you to choose from if desired.

CUSTOM ORDERS:
A custom order is defined as products made to individual specifications or ordered specifically for a customer.

WARRANTY:
All Furniture is guaranteed for two years from the date of purchase. All lights have a 12-month Warranty. The warranty does not cover damage caused by negligence, willful damage, acts of God, misuse, or failure to care properly for goods.

RETURN/EXCHANGE:
Please shop carefully as we do not offer refunds for change of mind purchases. Products may be returned for an exchange or store credit only. This policy is non-negotiable.
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund, exchange, or store credit.
To be eligible for an exchange or credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

HANDMADE DISCLAIMER:
We specialize in the unique and handmade. Yes, they may have imperfections and flaws, and that's exactly why we love them. It is the mark of the artist and artisan that you are buying and supporting. Some of our products are made from natural materials, and therefore, they may differ from item to item. If you are unsure about a product, please contact us before making a purchase.

NON-RETURNABLE ITEMS:
Gift cards
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

TO COMPLETE YOUR RETURN/EXCHANGE:
Contact us FIRST within 14 days of purchase by email at info@craftedinteriors.com.au.
We will provide you with a return approval number and instructions on where to return the item.
We require a receipt or proof of purchase.

SHIPPING:
After obtaining a return approval number, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
If the package does not reach us safely and undamaged, we will not be able to process the return/exchange. Therefore, we strongly recommend using a tracked shipping method for safe delivery. Please ensure you package your item securely. Delivery times for exchanged products may vary depending on your location.
When shipping an item back to us, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.

REFUNDS (IF APPLICABLE):
We only refund items if they are defective or damaged. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at info@craftedinteriors.com.au.

SALE ITEMS (IF APPLICABLE):
Sale items cannot be returned or exchanged.